Patient guide
Before, during and after your visit
A short, honest guide to getting the most out of an appointment — what to carry, how to prepare, and what to watch for once you are home.
01 · Book online
Send a request
Fill in the appointment form with your concern and a date that suits you. You will get a booking reference to quote when you come.
Book an appointment02 · Walk in
Come to the hospital
You can come directly and ask to be seen. Carry your earlier reports — they usually save repeating tests.
Opposite Benta Petrol Pump, V.I.P Road, Darbhanga – 846003, Bihar
Get directions03 · By phone
Call the hospital
Ring us about a department, a test or a date — we will tell you what to bring and whether to fast.
On the day
What to bring with you
Nothing here is optional — a missing report often means a repeat test and another visit.
- Any earlier prescriptions, discharge summaries or test reports
- Scan and X-ray films, or the CD if they were given digitally
- A government photo ID for each patient
- A written list of every medicine you are currently taking
- Insurance or trust concession papers, if you have them
- One family member or friend who can help you decide and travel home
Before a procedure
- 01
Follow the food-and-water instructions exactly — do not add milk or tea to a fasting window.
- 02
Tell us every medicine you take, especially blood thinners, diabetes and blood-pressure tablets.
- 03
Mention any allergy, previous anaesthetic, or reaction to medicines.
- 04
Arrange transport home and someone to stay with you after a day procedure.
- 05
Avoid alcohol and smoking in the days before your procedure.
- 06
Bring the consent form signed, and ask to have anything you do not understand explained again.
After you go home
- Rest as advised — going back to work too early is the most common reason for a slow recovery.
- Keep the dressing clean and dry; do not remove it unless told to.
- Take every prescribed medicine for the full course, even if you feel well.
- Drink enough water and eat fibre-rich food, particularly after laser and bowel procedures.
- Attend the follow-up visit, even when you feel completely fine.
Get in touch at once if you notice
- · Fever or chills
- · Pain that keeps getting worse instead of better
- · Bleeding, or spreading redness and swelling at the wound
- · Persistent vomiting or inability to pass urine or wind
- · Breathlessness or chest discomfort
If you cannot reach us and the problem is severe, go to the nearest hospital without waiting.
For families
Visiting & ward etiquette
Hospitals work best when they stay quiet, clean and uncrowded. Four small habits make a real difference.
- Please keep mobile use and voices low — patients rest better for it.
- Hand hygiene at the door protects the person you came to see; use the rub provided.
- A small number of attendants per patient keeps corridors and wards workable for everyone.
- Ask the nursing staff before giving food, water or medicines that were not prescribed.
Your information stays yours
Your medical records and personal details are kept confidential. They are shared only with the clinicians directly responsible for your care, or when you give consent or the law requires it.
Patient questions
Asked before the visit
Do I need a referral to be seen?+
No. You can book a consultation directly. If you already have reports, bring them — they often save repeating tests.
Can I bring family members with me?+
Yes, one or two attendants are welcome. In wards and the operation theatre area, please keep the number small and follow the staff's guidance.
What if I cannot come on the date booked?+
Let us know as early as you can so the slot can be given to another patient, and we will reschedule you.
Will I be told the cost before treatment?+
Yes. We explain the likely cost of the recommended treatment before you decide, along with what is included.
Do you keep my information private?+
Yes. Your records are confidential and shared only with those directly involved in your care, or when legally required.